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Very unprofessional employees always late in delivering our orders that shows how poor is their management. They call to say they would arrive at 9 am then they will arrive at 4 pm and sometimes they arrive second day instead. One time they delivered our order to the business across the road and the guy who received the order tried to tell them that it is not theirs but the truck driver insisted on delivering it there. The business across the road called us to come and pick up our order not the company or the driver! Drivers always have hard time to drive or turn in our parking lot even if it totally empty, they also have hard time coming into our parking lot from the main road. They keep complaining about everything else too. The freight is super expensive and the customer services is bad.
If you call to ask or complain there is no hope of helping you out or even apologizing for any inconvenience. They say they'll call back to inform you about the late truck location and they'll never do. I have a friend that took time off several times to help me carry the heavy boxes and ended up loosing all his day and it was unpaid leave.
So this company has no consideration of your time and their drivers do not even know how to drive or get into the parking lot from the street. They wont even load the shipment to the ground as you have to jump in the truck cabin and get the stuff yourself. I have a petite woman employee that once the drive asked her to jump on the truck to get her stuff because he do not want to help her, instead he kept watching her carrying all of the heavy boxes alone! We've been dealing with this company since 2 years and they're always late, always bad customer services, always bad drivers! I can write a long list about how bad this company but I do not want to bore you with more details.
We're forced to deal with this company because one of our suppliers use them.We receive weekly shipments from other shipping companies and all of them never complained about anything and always load the shipment to our backdoor and offer to help and their companies are very professional and also they're good drivers too. You would think a large company like them with a $100 million revenue yearly would care more for their services but looks like NOT!
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BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
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